Privacy Policy.

01 Who We Are

H2GO Water is a Namibian water purification and bottling company based in Windhoek, Namibia.

We provide:

• Purified, remineralised and ozonated drinking water
• Bottled water
• Water refills
• Water dispensers
• Branded water solutions
• Commercial water supply

02 Information We Collect

We may collect the following information when you interact with our website or services.

Personal Information

• Full name
• Email address
• Telephone number
• Company name, where applicable
• Delivery address
• Billing information, where applicable

Website Usage Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on the website
• Referral website
• Cookies and similar technologies

03 How We Use Your Information

We may use your information to:

• Respond to enquiries
• Process orders and refill requests
• Arrange deliveries
• Provide quotations
• Manage customer accounts
• Improve our products and services
• Improve website performance
• Send order confirmations
• Send service updates
• Respond to customer support requests
• Comply with legal obligations

Where you have given consent, we may also send promotional offers, product updates or marketing communications.

You may unsubscribe from marketing communications at any time.

04 Cookies

Our website may use cookies to:

• Improve website functionality
• Remember your preferences
• Analyse website traffic
• Enhance your browsing experience

You may disable cookies through your browser settings. However, some parts of the website may not function correctly when cookies are disabled.

05 Sharing Your Information

We respect your privacy.

We may share your information with trusted third parties only where necessary, including:

• Delivery and logistics providers
• Payment service providers
• Website hosting providers
• IT support providers
• Legal or regulatory authorities where required by law

These parties are required to protect your information and use it only for the services they provide on our behalf.

06 Data Security

We implement reasonable administrative, technical and physical safeguards to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

07 Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Maintain business records
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, it will be securely deleted or anonymised.

08 Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information where appropriate
• Withdraw consent for marketing communications
• Request information about how your data is processed

To exercise these rights, please contact us using the details provided below.

09 Third Party Links

Our website may contain links to third party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review the privacy policies of third party websites before providing personal information.

10 Children's Privacy

Our website and services are not intended for children under the age of 18.

We do not knowingly collect personal information from children.

11 Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised effective date.

Continued use of our website constitutes acceptance of the updated policy.